Privacy policy

Who we are

This policy covers droplockwp.com, the marketing site for DropLock for WooCommerce. The plugin itself runs entirely on your own WordPress installation — we don't host or process your store's customer data.

What we collect on droplockwp.com

• Order data — when you buy, our payment processor (Stripe) collects your name, email, billing address, and payment info. We receive your name, email, and order details. We do not store or have access to your full card number — Stripe handles that.
• Support emails — when you email us, we store the email and your reply history so we can help you.
• Basic analytics — aggregate page-view counts (no personal identifiers) to understand which pages convert.
• Cookies — we use no third-party tracking cookies on this site. Stripe may set cookies on its own checkout pages for fraud prevention and payment processing; see Stripe’s privacy policy.

What the plugin collects on your store

DropLock stores the following data inside your own WordPress database. None of it is sent to us or any third party.

• Per-product settings (whether DropLock is enabled, the limit, etc.) — in postmeta.
• A blocked-attempt log in the {prefix}droplock_blocked_log table containing: timestamp, product ID and name, user ID (if any), billing email (if any), reason code, purchased quantity, cart quantity, and limit.

The billing email captured in the log is the email customers submit at checkout. It is visible only to users with the manage_woocommerce capability.

Plugin data retention & deletion

The blocked-attempt log lives only in your own database. In the free version it auto-prunes to the most recent 50 entries; in Pro you can clear it any time from WooCommerce → DropLock. For full removal, delete the plugin from your Plugins screen — the free version’s uninstall routine drops the log table, while per-product settings are intentionally preserved so a reinstall or upgrade to Pro keeps your limits.

Third-party services we use

• Stripe — payments, tax calculation, and subscriptions. Their privacy policy.
• Vercel — hosts this website. Their privacy policy.
• GitHub — hosts our code and ships plugin releases. Their privacy policy.

Your rights

You can request a copy of, or deletion of, any personal data we hold about you by emailing support@droplockwp.com. We respond within 30 days. If you're in the EU/UK, you have the right to lodge a complaint with your data protection authority.

Children

DropLock is a B2B WooCommerce plugin; we do not knowingly collect data from anyone under 16.

Changes

If we materially change this policy, we'll update the date at the top and (for active customers) send an email.

Contact

Email support@droplockwp.com.